WHAT ARE THE PAYMENT METHODS AVAILABLE?
We accept Bank Deposits, Remittance Payments, Cash on Delivery is ALSO available.
WHEN WILL MY ORDER BE SHIPPED?
Our handling time takes 1-2 business days. This means that your order(s) will
generally be sent out within this period (exclude holiday, non-business days).
Please keep in mind, orders do not ship on weekends or on these PH holidays:
Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular).
Orders shipped via LBC will not ship on holidays observed by them such as the
ones stated above.
HOW LONG SHOULD I WAIT FOR MY ORDER ARRIVE?
Order delivery estimate:
Cash on Delivery Metro Manila: 2-3 Business Days)
Cash on Delivery Provinces: 3-10 (Business Days)
Please take note that our cash on delivery service is handled by a third party courier, whether it would be Lazada, 2GO, LBC, Airspeed etc. We do not hold or control the time of the delivery once it is on transit status. If you would like to receive your order on rush basis, we also accept rush order via straight payment.
CAN MY ORDER BE DELIVERED ON THE WEEKEND?
Most orders will not be delivered on the weekend. However, the LBC or our chosen door-to-door provider does deliver some items on Saturdays, so if you choose Standard Shipping, your order may arrive on a Saturday with your regular mail delivery.
HOW CAN I TRACK MY ORDER?
The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.
Please note that some orders with Standard Shipping might not have a tracking number, but you can check the status of your order through our fulfillment center.
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.
MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?
The shipping address for orders that are already on their way to you cannot be changed by Slack or our fulfillment center.
LBC is not able to change delivery addresses once an order has been shipped.
WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may be canceled; you will, of course, receive a refund to your credit card for any items that cannot be shipped. Our fulfillment center will also contact you to let you know that your order has been modified.
BASIC REFUND AND RETURN POLICY
- Fitness Items: These has a full 7-day guarantee. If your item is defective, we will either replace it at no cost to you, or you can send it back to us for a full/partial refund depending on the item's state. Kindly ask our CSR (Customer Service Representative) if yours is covered. You only pay the return shipping fee and replacement of parts after the 7-day guarantee lapsed.
- Beauty/Health Products: If the item was received damaged, we will replace it at no cost to you. You CANNOT return beauty products unless if they are received damaged.
- Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.
- No item shall be accepted for returns due to change of mind.
- For all applicable returns, please email us at firstname.lastname@example.org and we'll be emailing you of the return address that is nearest to you.
STILL HAVE QUESTIONS?
Sure, no problem! Just email us at email@example.com and we'll get back to you right away.